1) Complaints

All ordered items need to be checked for defects or damaging right after delivery. If anything is damaged or defected, please contact us within 1 month after purchase. You can send an e-mail to en@lumidora.com

It is also possible to contact us by telephone: 0031 184 421 965.

Please describe the problem as clearly as possible and send pictures if possible. Our Service Team will make sure your problem gets solved and will decide what measures need to be taken.

If the product is faulty or damaged, Lumidora has the right to replace or repair the product before a refund is in place.

The return shipping costs linked to the repair or replacement of a faulty item are for the account of Lumidora.com only if the complaint is valid and you have contacted our Customer Service. We refund shipping costs up to £23,00 per parcel. If you cannot find a courier for this amount or less, we can have the parcel(s) collected at your address by DPD.

If you decide not to accept the solution offered by Lumidora, you can return the product on your own cost. In this case, you can follow our standard returns procedure below.

2) Returns

When items do not meet your expectations, you can return them. Items can be returned within 30 days after receiving them. The return shipping costs are paid by the customer. Installation costs or other costs made by third parties, if applicable, are paid by the customer.

Please insert our return form or a copy of your invoice in your returned parcel. You can find your invoice by clicking the link in your order confirmation e-mail.

You can return your order to our address:

Lumidora (Rietveld Licht)
Nieuwland Parc 6
2952 DA Alblasserdam
The Netherlands

The items that you return must be in original condition in their original packaging (including the inside packaging such as bubble wrap et cetera). It is not allowed to write on the parcel.
Returned items cannot be used, adapted or altered in any way. Only if the aforementioned requirements are met and the items are returned in good condition, we can refund the purchase amount. The refund will take place within 7 working days.