Privacy

If you place an order in our webshop we ask for your name and address data. We also ask for your e-mail address and telephone number to provide you with information about the status of your order. We do not use your data for any other purpose.

Your data will only be shared with a third party if this third party is a service provider that is directly involved with your order. For example: the shipping company needs your name and address in order to deliver your order. These external service providers only use your data to provide these specific services. They are not authorized to use your data on their own or to transmit them to other parties.

We save your personal data for three years for matters of warranty or after sales services. After three years your personal data will be removed from our system. After your data have been removed, your order will no longer contain your personal data and will be anonymous. This means that your order can only be found in our system if you provide us with your order number. The order number can be found on your invoice.

As a customer, you have the right to change or remove your personal data in our system. You can request this via our Customer Service:en@lumidora.com. Your request will be handled by our Data Protection Officer.

As a customer, you have the right to request that your data be deleted or changed from our systems. You can send your request to our helpdesk via en@lumidora.com. Our Data Protection Officer will handle your request.