Privacy

When you buy a product from our online store we ask for your name and address. We also ask for your email address and phone number to send you the invoice and to keep you updated about the status of the delivery. We do not use this data for anything else.

We share this data with external service providers if necessary. For example, the shipping company needs your address and name in order to deliver the product. These external service providers use your data only to provide these specific services. They are not authorized to use your data on their own or to transmit them.

We keep your personal data for three years to provide warranty and after sales services. After three years, your personal data will be removed from our systems. After removal your order is anonymous and can only be found in our system by it's number. The order number can be found on the invoice.

As a customer, you have the right to request that your data be deleted or changed from our systems. You can send your request to our helpdesk via en@lumidora.com. Our Data Protection Officer will handle your request.